When timelines tighten, plans change, or the situation isn’t straightforward, many suppliers slow down—or simply say no.
At M&M, we take a different approach.
We Say Yes isn’t a tagline. It’s how we work when the pressure is on, when the challenge isn’t easy, and when our customers need more than a standard answer. Saying yes means moving fast, communicating clearly, owning the outcome, and doing the work to find solutions—even when others won’t.
Here’s what that looks like in the real world.
Saying Yes When Time Is the Biggest Risk
Production doesn’t wait for perfect conditions. Sometimes one miscount, one delay, or one missing component can bring everything to a halt.
One customer found themselves in exactly that situation—a pail inventory miscount put a production line at risk of shutting down. With time running out, they reached out to M&M.
Within hours, our team was already at work.
Rather than accepting limited local inventory as the final answer, we activated our broader network—calling colleagues across locations to locate inventory that could be spared. The result was a solution that kept production moving and met the deadline.
“I was in a pinch and needed pails ASAP as there was an inventory miscount and the line was facing a possible shutdown. I called Steven and within a couple hours he had a solution that saved a production deadline… Because of M&M’s attention to customer satisfaction, I trust them with all my pail needs knowing they will deliver.” — Manufacturing Customer
That’s what Yes to speed and Yes to ownership look like in practice: fast answers, real accountability, and action—not excuses.
Saying Yes Through Access, Transparency, and Real Conversations
For distributors, responsiveness isn’t just about speed—it’s about access. Being able to get answers quickly from the right people can make the difference between winning or losing a sale.
One distributor shared that what sets M&M apart is the ability to work directly with multiple levels and functions across the organization—from customer service and quality to production, shipping, art, marketing, and management.
That access creates clarity. And clarity creates confidence.
“Having the ability to contact a multitude of people directly… is a huge benefit to distributors. With some vendors we are limited to only a handful of contacts, which limits our ability to provide answers to customers in a timely fashion—and that can be the difference between making or missing the sale.”
They also highlighted something increasingly rare: real conversations.
“One of the biggest appreciations I have with M&M is the personal communication that is not just limited to email or text. They are not afraid to have a conversation on the phone… these days that is becoming a lost art.”
Saying yes isn’t just about solving the problem—it’s about being present, accessible, and human while doing it.
Saying Yes When It’s Hard—Not Just When It’s Easy
Anyone can say yes when conditions are ideal. The true test of a partner is how they show up when everything is uncertain.
For one long-term customer, that test came during the COVID-19 crisis. Resin shortages, labor unpredictability, limited container availability, and constantly shifting timelines pushed many suppliers to their limits. Some simply surrendered to the circumstances.
M&M didn’t.
“When we asked them to shift orders, they said yes. When we asked for unconventional shipping solutions, they said yes. When we asked for frequent management check-ins to navigate the chaos, they said yes.”
Were there challenges? Absolutely. Not every solution worked—but far more did than didn’t. What mattered most was the commitment to keep trying, communicating, and adapting.
“Anyone can say yes in good times. M&M proved that yes is a commitment they stand behind, even when the world feels like it’s falling apart.” — Frank Schiffman, Director of Marketing, Westlake Water Solutions
This is Yes to flexibility, Yes to proactive communication, and Yes to solving the hard stuff—even when there isn’t a perfect answer.
What “We Say Yes” Really Means
At M&M, saying yes doesn’t mean overpromising or ignoring constraints. It means:
- Responding quickly and transparently
- Offering workable options instead of roadblocks
- Owning the problem from start to finish
- Communicating clearly—before you have to ask
- Staying engaged until a solution is in place
Because our customers don’t just buy packaging—they buy confidence that it will get done.
Let’s Find Your Yes
If you’re facing a tight timeline, a spec change, a tricky application, or a situation where other suppliers have said no, we’re ready to help.
Tell us what you’re being told “no” on—and we’ll work to find your yes.
